Refund policy

For hygiene and safety reasons, we do not accept returns or exchanges on any products. All sales are final.

This includes, but is not limited to:

  • Lash products (mink, faux mink, clusters, individuals)
  • Hair extensions, wigs, bundles, closures, and frontals
  • Cosmetic tools and accessories

ORDER ISSUE ELIGIBILITY

While all sales are final, we will review and resolve issues under the following circumstances:

  • Damaged items upon arrival
  • Missing items from an order
  • Tampered or defective products
  • Incorrect items received

To qualify, customers must provide valid proof.

PROOF REQUIREMENTS

To process any claim, you must submit:

  • Clear photos and/or videos of the issue
  • Original packaging (if applicable)
  • Order number
  • Brief description of issue

All claims must be submitted within 48 hours of delivery.

Failure to report within this timeframe may result in denial of the claim.

Approved refunds may require 5-10 business days to appear depending on your financial institution.

RESOLUTION OPTIONS

If your claim is approved, we will offer one of the following:

  • Store Credit / Rewards Points (preferred resolution)
  • Digital Gift Card
  • Refund to Original Payment Method

Customers may choose their preferred resolution.

PARTIAL REFUND POLICY

Refunds or credits apply only to the affected item(s)—not the full order.

The SAV Collections will handle all shipping costs in these situations.

LOST OR UNDELIVERED ORDERS

If your order is not received:

  • You must provide sufficient proof (tracking issues, carrier confirmation, etc.)
  • Once verified, we will offer:
    • A full refund, or
    • A replacement order at no additional cost

Please understand once packages are transferred to the shipping carrier, delivery responsibility belongs to the carrier. The SAV Collections will do everything we can to resolve issues regarding lost or undelivered orders.

NON-ELIGIBLE SITUATIONS

We are not responsible for:

  • Incorrect addresses entered at checkout
  • Packages marked as delivered by the carrier
  • Normal variations in product appearance (texture, style, color perception)
  • Improper use, handling, or application of products

CHARGEBACKS & DISPUTES 

By purchasing from The SAV Collections, you agree to contact us first to resolve any issue before initiating a chargeback.

Fraudulent chargebacks, payment disputes, or abusive claims for completed and delivered orders will be challenged with order documentation, tracking confirmation, customer communication records, and delivery verification.  We reserve the right to refuse future services from The SAV Collections.

INCORRECT ADDRESS POLICY

Orders returned due to incorrect or incomplete customers addresses may require additional shipping fees for reshipment. 

PROCESSING TIME

Approved refunds or credits will be processed within 5–10 business days.

CUSTOMIZED & MADE-TO-ORDER PRODUCTS

Once customization or production has begun, orders cannot be canceled, modified, refunded, or exchanged.

This includes:

  • Custom Wigs
  • Colored Units
  • Plucking
  • Knot Customization
  • Lace Customization
  • Sizing
  • Made-to-Order Products

By purchasing from The SAV Collections, you acknowledge and agree that all other sales outside of defective or incorrect items are final and non-returnable. Our goal is to maintain a seamless, high-quality experience for all customers while handling any product issues professionally and efficiently.

By placing an order with The SAV Collections, you acknowledge and agree to all store policies, processing times, customization disclosures, and terms listed on this website.

CONTACT

To submit a claim, contact us:

Email: inquiriesthesavcollections@outlook.com

Phone: (814) 264-4386

WhatsApp: (223) 307-1038

Please contact us within 48 hours after delivery to be approved for your claim. Provide proof and detailed description. We will do our best to resolve any discrepancies within 24-48 hours after claim approval.

Effective Date: June 5, 2026